Refund and Cancellation Policy
Policy for One Day Seminars
Notifications of booking cancellations, and requests for refunds, received more than ten (10) working days prior to a seminar may be eligible for a refund less a 10% processing and administration fee.
Please note, all notifications must be received in writing and sent to firstname.lastname@example.org to be considered.
Failure to attend a seminar, or notifications received less than ten (10) working days prior to a seminar, will not be eligible for any refund.
For any seminars that are cancelled by Frontline Care Solutions at their discretion, bookings will receive a full refund.
Note: The above policy does not apply to private and/or inhouse events. Terms for these seminars are individually determined.
Reprinting of Certificates
Certificates can be reproduced for delegates that attend and successfully complete our seminars/workshops/courses however reprints will incur a $5.50 administration and postage fee, payable in advance.
Requests to reprint certificates must be made in writing to email@example.com.