Have the Skills to Counsel Clients, their Family, and Your Staff through Grief & Loss, Major Life Changes and the Performance Management Process.
The nature of the aged care industry demands that both clients and care staff deal with major life changes. Leaders need to be equipped with counselling skills to help themselves and others deal with the process of change and come to grips with complex and diverse situations that arise every day in aged care.
This workshop provides Supervisors, Managers, RNs & EENs essential skills and practical guidelines needed to counsel staff, residents, and their families in order to maintain effective care environments.
Topics covered include: Building emotional intelligence; counselling frameworks; understanding grief and loss; communication; documentation; conflict resolution; performance management; reflective practice; counselling at the end of life; case conferencing; and best practice guidelines. This course has been endorsed by the RCNA and attracts 5 CNE points for annual registration.
Target audience: Supervisors, Managers, RNs, EENs and Team Leaders
This workshop can also be delivered as a one day in-service session for aged and community care workers in order to meet your budget.