Frontline Care Solutions

+61 7 5440 5188

Essential Counselling Skills for the Supervisor, Manager or RN
in the Aged Care Environment

Develop Effective Counselling Skills and Enhance Your Clinical Leadership

5 CNE Points

Developing Effective Counselling Skills Introductory Video
Drew Dwyer - Adjunct Associate Professor UQSoNM

Frontline Care Solutions Principal Consultant Gerontologist

5 CNE Points

Have the Skills to Counsel Clients, their Family, and Your Staff through Grief & Loss, Major Life Changes and the Performance Management Process.

The nature of the Aged Care industry demands that both clients and care staff come to terms and deal with major life changes, emotional upheavel and negative wellbeing.

Underpinning knowledge on effective counselling frameworks empowers participants to assist clients and loved ones when decisions are difficult to make.  Reflective practices are needed in decision making.

Leaders will be equipped with counselling skill mapping to help themselves and others deal with conflict, set goals for improvement and plan for complex situations while working in care. Counselling is a valuable and professionally recognised health skill set that is needed in daily care environments.

Topics covered include: 

  • Building emotional intelligence
  • Counselling frameworks
  • Understanding grief and loss
  • Communication and conflict resolution
  • Documentation
  • Performance management
  • Reflective practice
  • Counselling at the end of life
  • Case conferencing and best practice guidelines.
This course has been endorsed by the RCNA.

Please note that courses are always subject to numbers so don't delay in booking your attendance!

This workshop can also be delivered as a one day in-service session for aged and community care workers in order to meet your budget. 

Contact us for more details.


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