Frontline Care Solutions

Essential Counselling Skills for the Supervisor, Manager or RN in the Aged Care Environment

5 CPD Hours

Developing Effective Counselling Skills Introductory Video
Dr Drew Dwyer - Adjunct Associate Professor UQSoNMSW

Frontline Care Solutions Principal Consultant Gerontologist

Develop Effective Counselling Skills and Enhance Your Clinical Leadership


Develop the skills to counsel clients, their family, and your staff through grief & loss, major life changes and the performance management processes.

The nature of the Aged Care industry demands that both clients and care staff come to terms and deal with major life changes, emotional upheaval and negative well-being.

Underpinning knowledge on effective counselling frameworks empowers participants to assist clients and loved ones when decisions are difficult to make.  Reflective practices are needed in decision making.

Leaders will be equipped with counselling skill mapping to help themselves and others deal with conflict, set goals for improvement and plan for complex situations while working in care. Counselling is a valuable and professionally recognised health skill set that is needed in daily care environments.

Topics covered include: 

  • Building emotional intelligence
  • Counselling frameworks
  • Understanding grief and loss
  • Communication and conflict resolution
  • Documentation
  • Performance management
  • Reflective practice
  • Counselling at the end of life
  • Case conferencing and best practice guidelines.

Seminar Cost: $365 (incl GST) All resources, morning/afternoon tea and lunch are included.

*** Please note that courses are always subject to minimum and maximum numbers.
So book your place early to avoid disappointment! ***

Check upcoming courses below and book online to secure your place.

Contact us at or phone 07 5440 5188 for booking enquiries.

This workshop can also be delivered as a one day in-service session for aged and community care providers, so you may be able to train more staff within your budget.

Click here to read our Refund and Cancellation Policy.

Essential Counselling Skills in the Aged Care Environment - Melbourne, Wednesday 18th November 2015

Time: 8.30 am - 3.30pm
Venue: Matthew Flinders Hotel, 667 Warrigal Rd, Chadstone, VIC
(Google Map)
Comments: Free Onsite Parking Available

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    P: +61 7 5440 5188
    A: 1/29 Rene St, Noosaville
    P: PO Box 1588, Noosaville BC,
    QLD 4566

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