Managing Culture and Diversity in an Aged Care Environment
A Guide to Good Leadership
5 CNE Points
The aged care working environment is filled with day to day issues that are associated with the culture and diversity differences between staff, residents and families. This workshop delivers training for leaders to effectively manage these issues by implementing positive communication and leadership strategies in the workplace. These strategies are evidence based and the information has a great impact.
Subject matter includes: Understanding culture and diversity; Legal and ethical frameworks; Understanding values; Effective communication; Conflict resolution; Performance management; Reflective practice; Caring for carers; Customer service; and Best practice guidelines. This course has been endorsed by the RCNA and attracts 5 CNE points for annual registration.
Target audience: RN/EEN Team Leaders
This workshop can also be delivered as a one day inservice session for aged and community care workers in order to meet your budget. Contact us for more details.
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