This course has been designed to provide you with an understanding of how to deal with and de-escalate conflict.
The course has been designed to provide training for all staff in Australian organisations.
This course will provide an understanding of how to:
-drivers and influences that can lead to and escalate conflict
-the human body’s reaction when faced with conflict
-key signs of increasing tension in individuals
-how to assess threat and risk using a logical threat and risk assessment model
-some aspects of the law in relation to conflict
-how to formulate strategies to minimise personal risk in conflict situations, and
-practical techniques to de-escalate and avoid conflict.