Dealing with Workplace Conflict

$38.50

This course has been designed to provide you with an understanding of how to deal with and de-escalate conflict.

Description

This course has been designed to provide you with an understanding of how to deal with and de-escalate conflict.

Target Audience

The course has been designed to provide training for all staff in Australian organisations.

Learning Outcomes

This course will provide an understanding of how to:

-drivers and influences that can lead to and escalate conflict
-the human body’s reaction when faced with conflict
-key signs of increasing tension in individuals
-how to assess threat and risk using a logical threat and risk assessment model
-some aspects of the law in relation to conflict
-how to formulate strategies to minimise personal risk in conflict situations, and
-practical techniques to de-escalate and avoid conflict.

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Contact

Phone: +61 7 5474 8098
Email: admin@frontlinecaresolutions.com
Postal: PO Box 1588, Noosa Heads QLD 4567
Frontline Care Solutions